Privacy Policy

Man and Van West Ham Privacy Policy

This Privacy Policy explains how Man and Van West Ham collects, uses, stores and protects personal data relating to customers and prospective customers in the West Ham area. It also explains your rights under the UK General Data Protection Regulation and associated data protection laws.

This Privacy Policy applies to all Man and Van West Ham customers and individuals who contact us, request a quote, or otherwise use our services in the local area, whether as private individuals or on behalf of a business.

Data Controller

For the purposes of data protection laws, Man and Van West Ham is the data controller for the personal data we process about you in connection with our removals and transport services. This means we decide how and why your personal data is used and are responsible for ensuring it is handled lawfully.

Personal Data We Collect

We only collect personal data that is necessary for providing our services, managing our relationship with you, and complying with our legal obligations. The types of personal data we may collect include:

Identification and contact details such as name, address, collection and delivery addresses, and any alternative contact address you provide.

Contact information such as telephone number and other communication details you choose to provide.

Service and booking information such as dates and times of moves, the type and size of the job, details about access to properties, special handling instructions and any notes you give us about the items to be moved.

Billing and payment information such as the amount charged, payment status and method of payment. We do not store full card details if you pay by card, but we may receive confirmation information from payment providers.

Communication records such as emails, messages, call notes and any feedback or complaints you submit to us.

Technical information if you interact with our website, such as your IP address and basic device or browser details. This is generally collected using cookies or similar technologies, where applicable and permitted.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a booking, or communicate with us by phone, in person, via our website, or by any other means you choose to use.

We may also receive limited personal data from third parties where this is necessary for the performance of our services, for example if a letting agent, landlord or business contact arranges a move on your behalf and provides us with your contact information and property details.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Contractual necessity: to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, completing moves, communicating about your booking and handling payments.

Legitimate interests: to pursue our legitimate business interests where these are not overridden by your rights and freedoms. This includes managing and improving our services, record keeping, handling enquiries and complaints, and protecting our business from fraud or misuse.

Legal obligations: to comply with our legal and regulatory duties, such as tax and accounting requirements and responding to lawful requests from authorities.

Consent: where you have given your clear consent to a specific use of your data, for example receiving certain types of marketing communication where required by law. You may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, manage and complete removal and transport services you have requested or that are arranged on your behalf.

To communicate with you about quotes, bookings, changes, delays, cancellations and follow-up matters related to your move.

To manage billing, process payments, issue invoices and receipts and keep financial records.

To respond to your enquiries, feedback or complaints and to resolve any disputes.

To maintain internal records, including job records, operational reports and service improvement data.

To comply with applicable laws, regulations and guidance and to cooperate with regulators and law enforcement where required.

To protect our rights, property and safety, and those of our staff, customers and third parties, including the prevention and detection of fraud or misuse of our services.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for our services or required by law. These third parties act as data processors or independent controllers depending on the circumstances.

Data processors may include:

IT and hosting providers that store or manage our electronic records and communications systems.

Payment processing providers that handle card or electronic payments and help us to verify and complete transactions.

Professional advisers such as accountants or legal advisers who assist us in complying with our legal obligations and managing our business operations.

We may also share personal data with:

Regulators, law enforcement and other authorities where required by law or in response to valid requests.

Other third parties if we are involved in a business reorganisation, merger or transfer, in which case we will take steps to ensure your rights are protected.

Where we use data processors, we ensure there is a written agreement in place requiring them to act only on our instructions, to keep your data secure and to comply with data protection laws.

International Transfers

Our core operations are based in the United Kingdom. If we ever need to transfer your personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, and that your rights continue to be protected.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory obligations.

Booking and service records, including basic contact details and information about the work performed, are typically retained for a period that allows us to respond to queries, handle any disputes and comply with tax and accounting requirements.

Communication records may be retained for similar periods, depending on their relevance to bookings, complaints or legal obligations.

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with you.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage and limiting access to personal data to personnel and processors who need it to carry out their duties.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: the right to request confirmation of whether we hold personal data about you and to obtain a copy of that data, together with information about how it is used.

Right to rectification: the right to have inaccurate or incomplete personal data corrected or updated.

Right to erasure: in certain circumstances, the right to request that we delete your personal data.

Right to restriction: the right to request that we restrict how we use your personal data in certain situations.

Right to data portability: in certain cases, the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller.

Right to object: the right to object to our processing of your personal data where we rely on legitimate interests or where we process your data for direct marketing.

Right to withdraw consent: where we rely on consent, you have the right to withdraw that consent at any time.

You also have the right to lodge a complaint with the Information Commissioner's Office or another competent supervisory authority if you believe your data protection rights have been infringed.

Marketing Communications

We may use your contact details to send you information about our services that we think may be of interest to you, where the law allows. You can opt out of receiving marketing communications at any time by following any unsubscribe instructions provided or by contacting us to update your preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will apply from the date it is made available. You should check this Privacy Policy periodically to ensure you are aware of the most current version.

Contact Regarding Privacy

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, you can contact Man and Van West Ham using the contact details provided on our customer correspondence and website.



  • Our priority
    Our priority
    is to meet
    customer’s needs!
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Why pay more for a move when you can pay less?! Hire our reasonably priced man and van West Ham services!

As you must have gathered by now, we are different from other man and van services in E15. For one thing, we offer more than the traditional rented transport. Apart from our wide variety of services, we also offer highly competitive rates for them so that they can easily be afforded by everyone. The more time we spend in this industry, the better we get in catering for our clients’ needs. We aim to be your one stop shop for all man and van West Ham removal needs.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van West Ham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 91 Harold Rd
Postal code: E13 0SG
City: London
Country: United Kingdom

Latitude: 51.5347940 Longitude: 0.0313430
E-mail:
[email protected]

Web:
Description: Benefit from the knowledge of our movers in West Ham E13 and we guarantee you will be satisfied! Call our experts to make a reservation now!
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