Terms and Conditions

Man and Van West Ham Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van West Ham provides man and van, removal, transport, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, business, or organisation requesting or receiving the services.

Company means Man and Van West Ham, providing man and van and removal services.

Services means any man and van, removal, packing, loading, unloading, transport, delivery, or related services provided by the Company.

Goods means all items, furniture, boxes, equipment, and personal belongings that are handled, transported, or stored by the Company as part of the Services.

Vehicle means any van or other vehicle used by the Company to carry out the Services.

2. Scope of Services

The Company offers man and van and removal services, including local and regional transport of household items, office equipment, and other lawful goods. Services may include loading and unloading, basic furniture positioning, and limited packing assistance if agreed in advance.

The Company does not provide specialist removal services for items requiring specific technical expertise, such as heavy industrial machinery, high-value artwork, or items with complex installation requirements, unless expressly agreed and confirmed in writing prior to the booking.

The Client is responsible for ensuring that the Services requested are suitable for their needs and that any particular requirements are communicated clearly during the booking process.

3. Booking Process

3.1 Booking request

The Client may request a booking by providing details of the collection address, delivery address, access conditions, approximate inventory of items, preferred date and time, and any special requirements. Quotations are based on the information supplied by the Client.

3.2 Accuracy of information

The Client warrants that all information provided at the time of booking is complete and accurate. If the actual work required differs from the information given, the Company reserves the right to adjust the quotation, apply additional charges, or decline to carry out part or all of the Services.

3.3 Confirmation of booking

A booking is only confirmed when the Company has issued a clear confirmation and, where required, the Client has paid any applicable deposit. Provisional quotations or informal discussions do not constitute a confirmed booking.

3.4 Changes to bookings

The Client may request changes to the date, time, or scope of the Services. All changes are subject to availability and must be agreed by the Company. The Company may revise the quotation and charges where changes affect the duration, distance, staffing, or complexity of the job.

4. Pricing and Quotations

4.1 Basis of quotation

Quotations may be provided on an hourly rate, fixed price, or a combination of both, depending on the nature of the job. Any estimated time quoted is given in good faith based on the details supplied but is not guaranteed, as traffic conditions, access, and other factors may affect actual duration.

4.2 Inclusions and exclusions

Unless otherwise stated, quotations include transport of goods from the agreed collection point to the agreed delivery point, and the use of a suitable vehicle and driver. Additional services such as packing, unpacking, dismantling, and reassembly of furniture must be agreed separately and may incur extra charges.

4.3 Additional charges

The Company reserves the right to apply additional charges in circumstances including, but not limited to, waiting time caused by delayed access, additional journeys requested by the Client, significantly greater volume of goods than originally stated, poor access such as unusual stairs or narrow hallways, congestion charges, parking costs, tolls, or costs arising from the Client's failure to comply with these Terms and Conditions.

5. Payments

5.1 Payment terms

Unless otherwise agreed in writing, payment is due on completion of the Services on the same day. The Company may require a deposit or full prepayment to secure a booking, particularly for longer jobs or peak dates.

5.2 Accepted methods

The Company accepts commonly used payment methods as specified during the booking process. The Client must ensure that payment can be made promptly upon completion of the job, or in advance if requested.

5.3 Overdue payments

If payment is not received when due, the Company may charge interest on any overdue amounts at a reasonable rate until full payment is made and may pursue all lawful means to recover outstanding sums. The Client shall be liable for any reasonable costs incurred by the Company in recovering overdue payments.

6. Cancellations and Rescheduling

6.1 Cancellation by the client

The Client may cancel a booking by providing notice to the Company. Cancellation charges may apply depending on the notice period and the nature of the booking. If cancellation is received with short notice, the Company may retain all or part of any deposit paid and may charge a proportion of the quoted amount to cover lost time and operating costs.

6.2 Rescheduling

The Client may request to reschedule a booking, subject to availability. If the request is made close to the scheduled date, the Company may, at its discretion, treat it as a cancellation and rebooking and may apply associated fees.

6.3 Cancellation by the company

The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, serious traffic disruption, staff illness, or other operational issues. In such cases, the Company will aim to offer an alternative date or refund any prepayments made for the affected booking. The Company will not be liable for any consequential loss arising from such cancellation.

7. Client Responsibilities

7.1 Packing and preparation

Unless a packing service has been specifically agreed, the Client is responsible for ensuring that all goods are securely and adequately packed for transport. Fragile items must be wrapped and labelled clearly. The Company will not be responsible for damage caused by poor or inadequate packing provided by the Client.

7.2 Access and parking

The Client must ensure safe and lawful access to both collection and delivery locations. This includes arranging suitable parking for the Vehicle and obtaining any necessary permits or permissions. Any parking fines or penalties incurred as a direct result of inadequate arrangements by the Client may be charged to the Client.

7.3 Presence during service

The Client or an authorised representative should be present at collection and delivery points to provide instructions, confirm inventory, and sign any relevant documents. If no representative is present, the Company will proceed based on the agreed instructions and will not be liable for any discrepancies that arise as a result.

7.4 Restricted and prohibited items

The Client must not present for transport any illegal, dangerous, flammable, explosive, or otherwise hazardous items, including but not limited to drugs, weapons, gas cylinders, and chemicals. The Company reserves the right to refuse to move any item it reasonably considers unsafe, unlawful, or not as described during booking.

8. Waste and Disposal Regulations

8.1 Non-waste carrier

The Company is a man and van and removal service and does not operate as a general waste carrier or rubbish removal service unless expressly stated and properly licensed for specific work. The Client must not treat the Company as a waste disposal provider for mixed household or commercial waste.

8.2 Lawful disposal

Where the Company agrees to remove items for disposal, it will do so in compliance with applicable waste regulations and only for items lawfully permitted to be carried. The Client confirms that any items presented for disposal are free from hazardous materials and that the Client has the right to dispose of them.

8.3 Prohibited waste

The Company will not carry or dispose of hazardous waste, including but not limited to asbestos, chemicals, medical waste, oil, paint, gas bottles, or any material classified as hazardous under relevant UK regulations. The Client is responsible for arranging specialist disposal for such items.

8.4 Fines and penalties

If the Company incurs any fines, penalties, or charges arising from the Client's breach of waste regulations, misdescription of items, or provision of prohibited materials, the Client will be liable to reimburse the Company in full for those costs.

9. Liability and Limitations

9.1 Duty of care

The Company will exercise reasonable care and skill in handling, loading, transporting, and unloading the Goods. However, the Client acknowledges that normal risks associated with moving and transport cannot be completely eliminated.

9.2 Excluded liability

The Company shall not be liable for loss or damage arising from the following:

1. Poor or inadequate packing, securing, or preparation carried out by the Client.

2. Inherent defects, weaknesses, or pre-existing damage in items being moved.

3. Normal wear and tear, minor scratches, or cosmetic damage that may occur despite reasonable care.

4. Loss of or damage to items of high value, including cash, jewellery, antiques, documents, data, electronic devices, or artwork, unless specifically declared and agreed in writing before the move.

5. Loss or damage arising from circumstances beyond the Company's reasonable control, such as accidents caused by third parties, extreme weather, or acts of vandalism or theft.

9.3 Limits of liability

To the fullest extent permitted by law, the Company's total liability for loss of or damage to Goods, or for any other loss arising from the Services, shall be limited to a reasonable amount proportionate to the charges paid for the specific job, unless otherwise agreed in writing or covered by specific insurance. The Company strongly recommends that the Client arranges appropriate insurance cover for valuable or fragile items.

9.4 Indirect or consequential loss

The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or emotional distress arising from delays, damage, or any other issue connected with the Services.

10. Delays and Time Estimates

10.1 Non-guaranteed times

Any collection or delivery times provided by the Company are estimates and not guaranteed, as they may be affected by traffic, weather, access issues, or other unforeseen events. The Company will endeavour to adhere to agreed times but shall not be liable for delays beyond its reasonable control.

10.2 Impact of delays

The Client is responsible for arranging sufficient time and flexibility for the move. The Company accepts no liability for costs incurred by the Client as a result of delays, such as missed appointments, lost earnings, or additional charges imposed by third parties.

11. Claims and Complaints

11.1 Inspection of goods

The Client should inspect the Goods as soon as reasonably possible after completion of the Services. Any apparent loss or damage should be reported to the Company without delay.

11.2 Notice of claim

Any complaint or claim relating to the Services must be notified to the Company within a reasonable time frame, giving full details of the issues and supporting evidence where available. Failure to notify the Company promptly may affect the ability to investigate and resolve the matter.

11.3 Resolution

The Company will consider all complaints in good faith and may request further information from the Client. Where the Company accepts responsibility, it may offer repair, replacement, or reasonable compensation, subject to the limitations set out in these Terms and Conditions.

12. Insurance

The Company maintains appropriate cover for its vehicles and operations as required by law. However, this may not extend to full replacement value for all Goods. The Client is advised to arrange additional insurance for high-value or delicate items and is responsible for ensuring they have adequate cover for their own needs.

13. Privacy and Data

The Company will use the Client's personal data only for the purposes of managing bookings, providing the Services, handling payments, and complying with legal obligations. Personal information will be handled in accordance with applicable data protection laws.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior written or oral representations, statements, or agreements.

15.2 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

15.3 No waiver

Failure by the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

15.4 Updates to terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, practice, or its services. The version in force at the time of the booking will apply to that booking. Clients are encouraged to review the current Terms and Conditions before making a new booking.

By proceeding with a booking or using the Services of Man and Van West Ham, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.



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Why pay more for a move when you can pay less?! Hire our reasonably priced man and van West Ham services!

As you must have gathered by now, we are different from other man and van services in E15. For one thing, we offer more than the traditional rented transport. Apart from our wide variety of services, we also offer highly competitive rates for them so that they can easily be afforded by everyone. The more time we spend in this industry, the better we get in catering for our clients’ needs. We aim to be your one stop shop for all man and van West Ham removal needs.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van West Ham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 91 Harold Rd
Postal code: E13 0SG
City: London
Country: United Kingdom

Latitude: 51.5347940 Longitude: 0.0313430
E-mail:
[email protected]

Web:
Description: Benefit from the knowledge of our movers in West Ham E13 and we guarantee you will be satisfied! Call our experts to make a reservation now!
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