Man And Van Westham Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Westham provides removal, transport, loading, unloading, delivery, collection, and related moving services for domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service.
For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man and Van Westham. References to “you” and “your” mean the customer, hirer, or authorised representative making the booking. These terms are designed to be fair, practical, and aligned with UK service standards.
Our service is intended to be flexible, but it is still a scheduled transport and handling service. The exact scope of work depends on the booking details, access conditions, items to be moved, and any special requirements disclosed in advance. Any extra work requested on the day may be accepted at our discretion and may affect the final price or completion time.
1. Booking Process
Bookings may be requested by phone, email, online form, or another accepted booking method. A booking is not confirmed until we have accepted the request, clarified the service requirements, and, where applicable, received any deposit or written confirmation. We may ask for information such as collection and delivery addresses, floor levels, access restrictions, parking limitations, item descriptions, dates, and approximate volume.
It is your responsibility to provide accurate and complete information when arranging a man and van service. If the details you provide are incomplete or inaccurate, we may revise the quote, alter the schedule, decline to carry out some or all of the work, or treat the booking as cancelled by you. We rely on the information supplied at the time of booking to allocate the correct vehicle, equipment, and staffing.
We reserve the right to refuse any booking that cannot be carried out safely, lawfully, or within reasonable timeframes. This includes, without limitation, jobs involving dangerous access, prohibited items, excessive volume compared with the agreed booking, or circumstances where the required parking or loading arrangements are not available. Any quotation is based on the information provided and may be adjusted if the actual job differs materially from the description given.
Booking dates and times are offered subject to availability and may be subject to change due to traffic, weather, mechanical issues, or other operational reasons beyond our control. Where a time window is provided, it is an estimate unless we expressly agree a fixed arrival time. We will use reasonable efforts to arrive within the scheduled period, but exact times cannot be guaranteed in all circumstances.
Once a booking is confirmed, any changes requested by you should be made as early as possible. We will try to accommodate reasonable amendments, including date changes, address changes, or revisions to the job scope, but we are not obliged to do so. A change may require a new quotation or additional charges if it increases the distance, labour, waiting time, or complexity of the work.
If we arrive and cannot complete the service because access is blocked, the address is incorrect, the item list is materially different, or no authorised person is present to approve the work, we may treat the visit as a failed booking and charge a call-out, waiting, or cancellation fee. Any decision on whether to proceed will be made by our team in a reasonable and professional manner.
2. Payments and Charges
Our prices are normally based on one or more of the following: vehicle size, number of operatives, time on site, distance travelled, congestion, parking constraints, waiting time, handling difficulty, and any additional services requested. Unless stated otherwise, quotations exclude unforeseen costs arising from inaccurate information or additional work requested after the booking has been accepted.
Payment terms will be confirmed at the point of booking or before the service begins. We may require a deposit, partial prepayment, or full payment in advance depending on the size or nature of the job. Where payment is due on completion, it must be made immediately once the service has been finished, unless we have agreed alternative terms in writing.
Accepted payment methods may include bank transfer, card payment, cash, or other methods we choose to offer from time to time. We may decline certain payment types at our discretion. Any bank charges, chargeback fees, or collection costs arising from a failed or disputed payment may be recovered from you to the extent permitted by law.
Late payment may result in additional charges, including statutory interest and reasonable recovery costs where applicable. All sums are due in pounds sterling unless otherwise agreed. If a booking is cancelled at short notice or becomes impossible due to customer-related issues, any deposit paid may be retained in full or in part to cover administrative costs, reserved capacity, and losses incurred.
3. Cancellations, Delays, and Waiting Time
You may cancel a booking by notifying us as soon as possible. Cancellations made more than a reasonable period before the scheduled start time may not incur a fee, depending on whether costs have already been incurred. Cancellations made close to the moving date may be charged, particularly where staff, vehicle, or specialist resources have been reserved for your job.
If you need to reschedule, we will try to offer an alternative date subject to availability. A rescheduled booking may be treated as a cancellation followed by a new booking if the original date cannot be reallocated. We are not responsible for delays caused by factors outside our control, including traffic incidents, road closures, severe weather, industrial action, or disruption caused by third parties.
If we are delayed, we will aim to keep you informed where reasonably possible. If you are delayed in granting access, arranging parking, or presenting the items for loading, waiting time may be charged. Where the delay is significant, we may shorten the service, reassign the vehicle, or leave the site and treat the appointment as incomplete or cancelled.
We are not liable for losses arising from cancellations, delays, or schedule changes caused by events beyond our reasonable control. This includes missed appointments, indirect losses, loss of earnings, or inconvenience, except where such liability cannot lawfully be excluded under UK law. We will always try to act reasonably and minimise disruption.
4. Service Standards and Customer Responsibilities
You must ensure that the premises, items, and access routes are ready for the agreed work. This includes providing clear access, suitable parking permissions where required, and any necessary keys, codes, or entry arrangements. You should also ensure that any fragile, valuable, or specialist items are identified before the job begins so that suitable handling can be arranged.
You are responsible for properly preparing items for transport unless we have expressly agreed to pack them. Where goods are not packed by us, you accept that some risk of movement, minor scuffs, or damage may exist despite reasonable care. We may refuse to move items that are unsafe to handle, inadequately packed, leaking, contaminated, or otherwise unsuitable for transport.
Our team may decline to lift or carry an item if, in their professional judgment, doing so would risk injury, property damage, or breach of law. This includes items that are too heavy, unstable, sharp, or structurally unsound. If an item cannot be moved safely without additional equipment or manpower, we may offer an amended service subject to extra charges or may refuse the item altogether.
5. Liability and Insurance
We take reasonable care when handling your goods and carrying out our work. However, except where required by law, we do not accept liability for pre-existing damage, items not properly packed, concealed defects, or losses caused by circumstances beyond our reasonable control. You should consider whether your own insurance covers the items being moved, especially where they are high value or irreplaceable.
Where we are legally responsible for loss or damage caused by our negligence, our liability will be limited to the reasonable repair or replacement value of the affected item, subject to any agreed cap or the limitations permitted by law. We are not liable for indirect or consequential losses, including loss of profit, missed business opportunities, emotional distress, or business interruption, except where such exclusion is not permitted by law.
Nothing in these terms and conditions for man and van services excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where a claim is made, you must notify us promptly and provide evidence of the alleged loss or damage, including photographs and a description of the circumstances.
Any claim for damage must be raised within a reasonable time after completion of the service, and in any event as soon as practicable. Failure to notify us promptly may affect our ability to inspect the item or assess the circumstances. We may request that the item is retained for inspection, and we may ask for purchase receipts, repair quotations, or other supporting evidence.
6. Waste, Disposal, and Environmental Compliance
Where we are engaged to remove waste, dispose of unwanted items, or perform a clearance service, both parties must comply with applicable UK waste regulations. Waste must be accurately described in advance. We may refuse to collect any item that is hazardous, prohibited, or requires specialist handling unless this has been expressly agreed and lawful arrangements are in place.
You remain responsible for confirming that the waste or unwanted items being handed over are suitable for removal and that you have the right to dispose of them. We may require you to separate recyclables, electrical items, mattresses, furniture, or other materials for lawful processing. If an item is identified as controlled, contaminated, or subject to special disposal rules, additional fees may apply or the collection may be refused.
We operate in accordance with the principles of lawful transfer, traceability, and responsible disposal. This means waste may only be handled, transported, and disposed of in a way permitted by law and consistent with environmental requirements. We may decline jobs where the waste description is incomplete, where documentation is needed but not provided, or where the load appears to contain restricted materials.
7. Prohibited and Restricted Items
Unless specifically agreed in writing, we do not carry illegal goods, weapons, explosives, live animals, pressurised cylinders, hazardous chemicals, asbestos, medical waste, contaminated materials, or any other item whose transport would breach legislation or create unreasonable risk. We also reserve the right to refuse any item that is excessively valuable, dangerous, or unsuitable for standard transport.
If prohibited items are discovered during loading or while the service is underway, we may stop the job immediately. You will remain responsible for all costs incurred up to that point, including labour, mileage, and disposal or securing costs if needed. We may also notify the relevant authorities if we believe a law has been broken or a safety risk exists.
8. Force Majeure
We are not responsible for failure or delay in performing our obligations where that failure arises from events outside our reasonable control. Examples include extreme weather, fire, flood, accident, strike action, supplier failure, acts of government, public emergencies, or road closures. In such cases, we may suspend, rearrange, or cancel the service without liability for consequential loss.
If a force majeure event affects your booking, we will endeavour to agree a revised arrangement where practical. However, neither party will be liable for non-performance caused by such events to the extent that performance has been prevented or substantially delayed.
9. Data, Privacy, and Records
Any personal data provided during the booking process will be used for arranging, delivering, and administering the service, as well as for invoicing, record keeping, and legal compliance. We will handle personal data in line with applicable UK data protection requirements. You are responsible for ensuring that any information supplied on behalf of another person has been shared lawfully.
We may keep job records, invoices, communication logs, and other relevant documentation for a reasonable period. These records may be used to resolve disputes, demonstrate compliance, or support accounting and tax obligations. We do not sell personal data and will only disclose information where necessary to deliver the service, meet legal obligations, or protect our legitimate interests.
10. Governing Law and Jurisdiction
These terms, and any non-contractual disputes or claims arising from them, are governed by the laws of England and Wales. If any dispute cannot be resolved amicably, the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise.
If a court finds any part of these terms to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any term shall be effective unless made in writing, and any failure by us to enforce a term on one occasion shall not prevent enforcement on another occasion.
By booking or using the Westham man and van service, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms form the entire agreement between you and us in relation to the service, unless superseded by a separate written contract signed by both parties.