Man And Van Westham Terms and Conditions

These Terms and Conditions apply to all Man And Van Westham services provided to customers within the United Kingdom. By making a booking, you agree to be bound by these terms, which set out the rights and responsibilities of both the customer and the service provider. They are designed to create a clear and fair framework for domestic moves, single-item transport, furniture delivery, office relocation support, and related man and van service arrangements. Please read them carefully before confirming any booking.

This document is a legal page and is intended to explain how the Westham man and van service operates. It covers the booking process, pricing and payments, cancellation rules, liability limits, waste handling obligations, and the law that applies to our agreement. In these terms, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer, client, or person making the booking. Where any part of a booking is arranged on behalf of another person, the person making the booking remains responsible for ensuring that all details are correct and that the recipient is aware of these conditions.

These terms apply whether you book a local van and man Westham service, a scheduled collection, or a same-day transport job. They are intended for use across England, Wales, Scotland, and Northern Ireland, subject to any mandatory consumer rights or statutory protections that may apply. Nothing in these terms removes or limits any rights you may have under UK law that cannot legally be excluded.

Booking process

Bookings may be made by phone, email, online form, messaging platform, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested. When requesting a service, you must provide accurate information, including the collection and delivery addresses, access conditions, parking restrictions, item dimensions, approximate weight, number of items, and any special handling requirements. If the information supplied is incomplete or incorrect, the price, timing, vehicle size, staffing level, or feasibility of the job may need to change.

We reserve the right to refuse or cancel a booking where the work requested is unsafe, unlawful, beyond our operational capacity, or materially different from the description originally provided. Any quotation issued before the booking is confirmed is based on the information supplied at that time and may be revised if the scope of work changes. For example, if additional floors, tight access, heavy items, delays, or waiting time are encountered, the final cost may be adjusted fairly to reflect the actual service delivered. The customer is responsible for ensuring that all items are ready for loading at the agreed time and that access is available.

We aim to arrive within the scheduled time window, but all times are estimates unless expressly agreed otherwise in writing. Delays may occur due to traffic, weather, access problems, or circumstances beyond our reasonable control. If we are delayed, we will try to inform you as soon as reasonably possible. You must ensure that someone authorised to release, receive, or approve the goods is present at the collection or delivery point unless we have agreed alternative arrangements in advance. Where a booking requires permits, parking arrangements, or building access permissions, these should be organised by you unless we have agreed to handle them separately.

Any change to the booking, including the date, time, addresses, volume of goods, or item list, must be requested as soon as possible. Changes are subject to our approval and may affect the price. We may charge for waiting time, repeated loading, stair carry charges, dismantling, reassembly, or other additional work if these are not included in the original quotation. In a man with a van Westham booking, accuracy and readiness are essential because the service is planned around the time and vehicle size reserved for you.

Payments and pricing

Prices are usually quoted on the basis of an hourly rate, fixed price, or a combination of both, depending on the nature of the work. Any quotation given in advance is valid for the period stated, or if no period is stated, for a reasonable time only. Quotes are based on the details provided by you and may exclude additional charges unless otherwise stated. Typical extras may include congestion, parking, congestion-related delays, ferry or toll charges, materials, waiting time, out-of-hours work, or specialist handling. We will make reasonable efforts to identify such charges before the booking is completed.

Payment is due in accordance with the terms agreed at the time of booking. We may require full payment before the service, a deposit, part payment, or payment upon completion. Accepted payment methods may include bank transfer, card, cash, or other methods we choose to offer. If payment is not received on time, we may suspend or refuse service, and we may charge reasonable recovery costs where permitted by law. You must not withhold payment for completed work unless there is a genuine dispute about a specific part of the service. Any undisputed amount must still be paid promptly.

If the service is booked by a business customer, invoices are payable within the agreed period stated on the invoice or booking confirmation. Late payments may attract statutory interest and recovery charges where applicable. All prices are stated in pounds sterling unless otherwise agreed. Any promotional price, discount, or special offer may be withdrawn at any time before confirmation of your booking. We reserve the right to correct accidental pricing errors, although we will seek to notify you before proceeding.

Cancellations and amendments

You may cancel a booking by giving us notice as soon as possible. If you cancel before any preparatory work or reserved time has been committed, we may refund any amount already paid, subject to reasonable administrative deductions where permitted and where costs have already been incurred. If you cancel close to the collection time, after the vehicle and staff have been allocated, or after we have commenced travel to the job, we may charge a cancellation fee to cover loss of time, labour, fuel, and scheduling costs. Where a deposit has been taken, it may be retained in whole or in part if the cancellation causes loss to us.

If you wish to amend the booking rather than cancel it, we will try to accommodate the change, but we are not obliged to do so. Changes made at short notice may require a revised quotation or a new appointment. If we have to cancel due to illness, vehicle breakdown, severe weather, unsafe conditions, or any other reason beyond our control, we will try to offer an alternative time or refund any payment already made for services not supplied. Our liability in relation to cancellation by us is limited to the refund of sums paid for the unused portion of the service, except where the law requires otherwise.

Liability and customer responsibilities

We take reasonable care when handling goods, but you remain responsible for preparing items properly before collection. This includes emptying drawers where necessary, disconnecting appliances safely, removing loose fittings, securing fragile contents, and ensuring items are suitable for transport. We are not responsible for damage arising from inadequate packing, hidden defects, pre-existing wear, or items that are inherently fragile or unstable unless the damage is caused by our negligence. If you ask us to transport items without suitable packaging or protection, you accept the increased risk of damage, unless we have expressly agreed to provide packing materials or packing services.

Our liability for loss or damage is limited to the extent permitted by UK law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, or emotional distress. Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable time after delivery. You should inspect goods promptly upon receipt and raise any issues without delay.

If we are asked to move items that are exceptionally valuable, irreplaceable, or specialist in nature, you must tell us in advance so that we can decide whether the item can be transported safely and whether additional cover or precautions are needed. We may refuse to carry cash, jewellery, live animals, illegal goods, hazardous materials, or items whose transport would breach any law, regulation, or safety requirement. If you conceal the true nature of an item, you may be responsible for any resulting loss, damage, or costs.

Waste regulations and prohibited items

When our service includes removal of unwanted items, you are responsible for telling us exactly what is to be taken away. Waste collection and disposal are subject to UK environmental rules, and we will only remove items that are lawful to transport and dispose of through appropriate channels. We may ask for evidence of ownership, origin, or disposal instructions where necessary. Waste must not be mixed with prohibited materials, and you must not place dangerous or hazardous substances among general household waste without prior agreement and lawful handling arrangements.

We will not knowingly transport waste in a way that breaches environmental legislation, duty of care requirements, or licensing conditions. This includes, without limitation, contaminated items, clinical waste, asbestos, paint products, fuels, solvents, pressurised containers, chemicals, batteries, fridges containing unsafe substances, or other controlled materials unless we have agreed in writing that we are authorised and equipped to handle them. If unsuitable waste is presented, we may refuse collection, charge for wasted attendance, or require the items to be removed before we continue. Any additional disposal fees, permits, or third-party charges may be passed on to you if they arise from your instructions or the nature of the waste.

Where we transport waste as part of a removal or clearance service, you confirm that the waste is your property or that you are authorised to arrange its disposal. You also confirm that all items have been accurately described. If any item is later found to require special treatment or disposal, you agree to cooperate in resolving the issue and to pay any reasonable extra costs that arise from legal compliance. We reserve the right to refuse work that could create environmental, safety, or legal risk. A Westham man with a van job must always be conducted in a manner consistent with applicable waste rules and responsible handling standards.

Insurance, complaints, and access conditions

We may maintain appropriate insurance for the services we provide, but insurance does not remove your duty to declare fragile, valuable, or unusual items. Any insurance-related claim may require evidence of value, proof of ownership, photographs, and a description of the condition before the move. Claims may be reduced or rejected where the loss results from insufficient packing, failure to notify us of special requirements, or circumstances outside our control. Nothing in these terms requires us to insure goods beyond the level required by law or by any specific written agreement.

If you have a complaint, you should tell us as soon as possible so that we can investigate and seek a fair resolution. We may ask for photographs, receipts, or other relevant information. Where access is restricted, such as narrow hallways, steep stairs, low ceilings, limited parking, or poor loading access, you must tell us in advance. If access is not as described, we may need extra time or may be unable to complete the job safely. You are responsible for obtaining permissions from landlords, neighbours, building managers, local authorities, or any other person whose approval may be needed for the service.

We will not be liable for delays or failures caused by events beyond our reasonable control, including severe weather, accidents, road closures, strikes, fire, flood, epidemic restrictions, utility failures, or government action. If such an event occurs, our obligations may be suspended for the duration of the event, and we will act reasonably to resume the service or agree a suitable alternative. Any term that is found to be unlawful or unenforceable will be treated as removed to the minimum extent necessary, and the remainder of these Terms and Conditions will continue in force.

Governing law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales, unless mandatory law in another part of the United Kingdom applies to your booking. The courts of England and Wales shall have jurisdiction over disputes, although if you are a consumer in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts where applicable under mandatory legal provisions. Nothing in this section removes any legal right that cannot be limited by contract.

By confirming a booking with Man And Van Westham, you acknowledge that you have read, understood, and agreed to these terms. These conditions form the basis of the service contract between us and may be updated from time to time. The version in force at the time of your booking will usually apply to that booking unless a change is required by law or agreed in writing. For clarity, these terms are intended to support a straightforward, transparent man and van service and to protect both parties by setting out expectations before any work begins.